Last updated: 8 December 2022
Your privacy is important to us. Our guiding principle is to only collect the minimum required to provide our products and services. This policy details what personal data we do collect, how we store it, and how we use it. We’ll never sell your data — never have, never will.
This policy applies to all products built and maintained by Crafted Syntax Limited.
You provide this data to us directly when creating an account, starting a paid subscription, joining a newsletter, or contacting us.
We collect and process the above data for the following purposes:
We store your personal data securely, using both encryption in transit (e.g., HTTPS) and encryption at rest (encrypted disks). We also have technical and organisational measures in place to restrict access and prevent accidental deletion or misuse.
We store your personal data until we are instructed to delete it, unless there is a contractual or legal obligation that we must fulfil. When instructed to delete personal data, it may reside in backups for a short period following deletion.
We use the following third-parties (sub-processors) to help us run our applications, deliver services, and provide billing and support:
|Aiven||Cloud services provider||Finland|
|Amazon Web Services||Cloud services provider||US|
|Help Scout||Help desk software||US|
|Postmark||Transactional email provider||US|
|Stripe||Payments and subscription management||US|
|UpCloud||Cloud services provider||Finland|
We also share data where required by law.
Your data is sometimes shared outside the UK/EU, e.g., a service provider we use might have servers located in the US. We make sure that when this happens, that we meet our legal obligations.
Under data protection law, you have rights including:
You can exercise many of these rights by logging into your account. You can also contact us at firstname.lastname@example.org if you wish to make a request.
We sometimes make changes to this policy over time as regulations and our processing activities change. Whenever we make a significant change, we’ll inform our users through available channels.